Please read these terms carefully before using our leather care services.
Last updated: December 2024
By engaging KLJ Leather Care for services, visiting our website, or communicating with us, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users of our services, including customers, website visitors, and anyone who accesses our content.
If you do not agree with any part of these Terms, you may not use our services or website. We reserve the right to refuse service to anyone for any reason at any time.
These Terms constitute a legally binding agreement between you and KLJ Leather Care, a leather care service business located in California.
KLJ Leather Care provides professional leather clothing cleaning, repair, restoration, and maintenance services. Our services include but are not limited to:
All services are performed by trained professionals using industry-standard techniques and materials. We reserve the right to refuse service for items that are beyond repair, contaminated, or pose safety risks to our staff or equipment.
Service availability, pricing, and turnaround times may vary based on item condition, service complexity, and current workload. All quotes are estimates and may be adjusted based on actual service requirements.
By submitting items for service, you represent that:
We conduct thorough inspections of all items before service. Any pre-existing damage, wear, or issues will be documented. Customers will be notified of significant concerns that may affect service outcomes.
Services exceeding the original quote by more than 20% require customer authorization. We will contact you before proceeding with additional work. Failure to respond within 48 hours may result in service delays.
Completed items must be picked up within 30 days of notification. Items not collected within 90 days may be considered abandoned and disposed of at our discretion. Storage fees may apply for extended holding periods.
All prices are quoted in US dollars and are subject to change without notice. Quotes are valid for 30 days from the date of issue. Final pricing may vary based on actual service requirements discovered during processing.
Payment is due upon completion of services unless other arrangements have been made. We accept cash, check, and major credit cards. Items will not be released until payment is received in full.
Accounts not paid within 30 days of service completion may be subject to late fees of 1.5% per month or the maximum allowed by law, whichever is less.
Payment disputes must be raised within 10 days of service completion. We will work in good faith to resolve any billing concerns promptly.
Leather care involves inherent risks including but not limited to:
While we use professional techniques and exercise reasonable care, we cannot provide absolute results for all items. Outcomes depend on factors including leather type, age, condition, previous treatments, and the nature of damage or stains.
Vintage, antique, or extremely delicate items carry additional risks due to age, previous treatments, or material degradation. We will assess such items carefully but cannot be held responsible for age-related failures.
We are not responsible for the failure of non-leather components such as linings, hardware, or decorative elements that may be affected by the cleaning process.
Our liability for any claim related to our services is limited to the lesser of:
We are not liable for:
We maintain professional liability insurance for our operations. Coverage details are available upon request. Customers are encouraged to maintain their own insurance for valuable items.
All claims must be reported within 5 business days of item pickup. Claims not reported within this timeframe may not be considered. We require photographic evidence and detailed descriptions of claimed damage.
All content on our website, including text, graphics, logos, images, and software, is the property of KLJ Leather Care or our licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without express written permission. This includes but is not limited to our service descriptions, pricing information, and proprietary techniques.
Our business name, logo, and service marks are trademarks of KLJ Leather Care. Unauthorized use of our trademarks is prohibited.
Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
We may use photos of your items (before and after service) for marketing purposes unless you specifically opt out. Personal identifying information will not be included without your consent.
We encourage customers to contact us directly to resolve any concerns. Most issues can be resolved through open communication and good faith efforts.
If informal resolution is unsuccessful, disputes may be submitted to mediation through a mutually agreed-upon mediator in California.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any legal proceedings must be brought in the appropriate courts of California.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.
For significant changes, we will make reasonable efforts to notify customers through email or prominent website notices.
It is your responsibility to review these Terms periodically to stay informed of any updates.
If you have questions about these Terms of Service, please contact us:
Phone: (559) 784-1164
Email: clairereese@kljleathercare.com
KLJ Leather Care
Attn: Legal Department
12 W Olive Ave
California
We will respond to your inquiries within 2 business days.