Our commitment to quality service and customer satisfaction for all leather care services.
Last updated: December 2024
At KLJ Leather Care, we are committed to providing exceptional leather care services that meet or exceed your expectations. Your satisfaction is our top priority, and we stand behind the quality of our work with comprehensive satisfaction policies.
We understand that your leather garments are valuable investments, both financially and sentimentally. That's why we take every precaution to ensure the best possible outcomes for every item we service.
This policy outlines our commitment to customer satisfaction and the procedures for addressing any concerns about our services.
We maintain high standards for all our services and commit to:
If you are not completely satisfied with our service, please contact us immediately. We encourage customers to inspect their items upon pickup and discuss any concerns before leaving our facility.
Our team will thoroughly assess your concerns and review the service provided. We will examine the item, review our process documentation, and determine the best course of action to address your satisfaction.
Based on our assessment, we will offer appropriate resolution options, which may include:
We will follow up to ensure that the resolution meets your satisfaction and that you are completely happy with the final outcome.
Refunds may be considered in the following circumstances:
Refunds are not available for:
When a refund is approved:
Issues noticed immediately upon pickup should be reported within 5 business days. This includes visible damage, incomplete service, or obvious quality concerns.
Issues that develop after normal use, such as premature wear or treatment failure, should be reported within 30 days of service completion.
For significant issues that may be related to our service but develop over time, we will consider claims up to 90 days on a case-by-case basis.
Important: Claims reported after 90 days will generally not be considered unless there are exceptional circumstances or clear evidence of service-related issues.
Vintage and antique leather items require special consideration due to their age and potential fragility. For these items:
For items with significant monetary or sentimental value:
Rush or emergency services may have modified satisfaction terms due to time constraints. These terms will be clearly communicated and agreed upon before service begins.
To prevent satisfaction issues, we:
Throughout the service process, we:
After service completion, we provide:
If we cannot reach a mutually satisfactory resolution through direct communication, we are willing to participate in mediation through a neutral third party. Mediation costs will be shared equally between parties.
Our services and satisfaction policies align with industry standards and best practices for professional leather care services. We are committed to fair and reasonable resolution of all customer concerns.
All satisfaction issues and their resolutions are documented for quality improvement purposes and to ensure consistent service standards across all customer interactions.
For satisfaction concerns, refund requests, or questions about this policy, please contact us:
Phone: (559) 784-1164
Email: clairereese@kljleathercare.com
Available during business hours for immediate concerns
KLJ Leather Care
Attn: Customer Satisfaction
12 W Olive Ave
California
For formal complaints or detailed documentation
Response Time: We will acknowledge all satisfaction concerns within 24 hours and provide a resolution plan within 48 hours of receiving your complaint.