Privacy Policy

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request quotes or consultations through our contact forms
• Schedule services or appointments
• Communicate with us via phone, email, or in person
• Use our pickup and delivery services

This information may include:

• Name and contact information (address, phone number, email)
• Service preferences and garment details
• Payment information (processed securely)
• Communication history and service records

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• Browser type and version
• Operating system and device information
• IP address and location data (general area only)
• Pages visited and time spent on our site
• Referral source and search terms used

How We Use Your Information

We use the information we collect to:

• Provide and deliver our leather care services
• Respond to your inquiries and provide customer support
• Schedule appointments and coordinate pickup/delivery
• Process payments and maintain service records
• Communicate about your service status and updates
• Improve our services and customer experience
• Send occasional service updates or promotional offers (with your consent)
• Comply with legal obligations and protect our business interests

Marketing Communications

We may send you marketing communications about our services if you have provided consent or if we have a legitimate business interest. You can opt out of marketing communications at any time by contacting us or using the unsubscribe links in our emails.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our business, such as payment processors, scheduling systems, or delivery services. These providers are contractually obligated to protect your information and use it only for the specified services.

Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of our business, customers, or others.

Business Transfers

In the event of a business sale, merger, or acquisition, customer information may be transferred as part of the business assets, subject to continued protection under this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks or data breaches
• Inappropriate alteration of data

Our security measures include:

• Secure data storage and transmission protocols
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Physical security measures for our facilities

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can request access to the personal information we hold about you and receive a copy of your data in a portable format.

Correction

You can request correction of inaccurate or incomplete personal information.

Deletion

You can request deletion of your personal information, subject to certain legal and business requirements.

Restriction

You can request that we limit how we use your personal information in certain circumstances.

Objection

You can object to certain uses of your personal information, particularly for marketing purposes.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and remarketing

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain service records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Protect our business interests

Specific retention periods:

• Service Records: Kept for 7 years for business and tax purposes
• Marketing Data: Retained until you opt out or withdraw consent
• Website Data: Varies by type, typically 12-24 months
• Payment Information: Processed securely and not stored long-term

Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notification for significant changes (if you have provided consent)

We encourage you to review this policy periodically to stay informed about how we protect your information.